Digital Education Manager

Customer services and enquiries

• Act as the main point of contact for all potential customers
• Ensure communications sent to training participants are relevant and up to date
• Ensure training participants feel supported throughout their experience
• Process customer bookings/refunds/cancellations and transfers efficiently and accurately

Programme administration and delivery

• Contribute to the upkeep and development of training course materials, courses on the LMS, and setting up courses managing and bookings on the database.
• Organise and host short courses delivered via Zoom – schedule/set up sessions , liaise with subject matter experts, network with participants and support their needs.

Post-programme administration

• Collect feedback and testimonials from participants
• Produce reports on learner activity via the LMS

Marketing and product development

• Contribute to discussions around how to make improvements, based on experience, own research and participant feedback.
• Work with marketing to promote DPM Training, Masterclasses, short courses, e-learning and educational programmes.
• Contribute to the upkeep and development of the training pages on the FPM’s website.
• Assist with the collation of the annual training programme and associated marketing collateral e.g. digital brochure.

Management information

• Produce reports updating progress on bookings during promotional cycle.
• Produce data on the popularity and success of training courses.

Supplier and financial management

• Contribute to maintaining effective working relationships with suppliers.
• Schedule training dates with suppliers, obtain course overviews and course materials, as well as communication briefs and bios to be used by marketing.
• Set and manage training course costs budgets, identifying areas for savings where appropriate.
• Arrange for payment of suppliers after delivery of courses.
• Contribute to setting and monitoring the relevant sections of FPM’s budget and operational plan.

Process management/ improvement

• Ensure procedural documents are up to date and make suggestions on how to improve processes.

General

• Undertake the duties of the role in compliance with FPM polices including Data Protection, Equal Opportunities and Health and Safety.
• Assist with other education-related activities as directed by the Head of Education.
• Contribute to and support the work of the wider FPM staff team, undertaking such other duties as may be required from time to time.
• Attend and participate in external meetings when required.
• This role may from time to time require working outside the usual hours of working and at locations away from the FPM office.
• This job description may be updated from time to time in agreement with the post holder.

The starting salary will be £36,000. FPM offers a fantastic benefits package, including flexible working, 29 days annual leave, Christmas closure days, birthday leave, cycle to work scheme and pension scheme.

FPM actively seeks to recruit people regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation.

• Please submit your CV along with a covering letter of no more than 300 words explaining why you are interested in and suitable for the role to recruitment@fpm.org.uk. CVs in isolation cannot be accepted. Please read the person specification linked below.
• Closing date: 12:00 midday on 12 January 2023
• Interviews: week commencing 16 January 2023. In-person interviews at our London HQ are preferred though online can be offered in exception circumstances.

Please state where you saw the job advertised when you apply.

FPM is closed from 16:00 on 23 December 2022 and will re-open at 09:00 on 3 January 2023. We will acknowledge receipt of your application when we re-open in January.